As part of our commitment to service provision, Mezzino have a maintenance operative as part of our accommodation team. If you have something wrong in your flat please report this as soon as possible to our accommodation team. You will need to complete a maintenance request form and this will then be dealt with (according to priority) by our in-house maintenance operative. In certain circumstances an outside contractor may need to attend a specialist repair and in such circumstances they would be accompanied by a member of staff. In reporting a repair you acknowledge and accept that someone will need to enter the flat or bedroom and your co-operation is vital.