General Booking Information
How do I book a room?
Simply fill out the required information here and a member of the team will be in touch.
Can I view the property before I book/check in?
Yes, simply submit a viewing request on our website or email us. In addition to in-person viewings we also offer live video and virtual viewings.
When should I book?
You should book well in advance to avoid disappointment. We do accept late bookings, however this is based on availability which may be limited.
When I submit an enquiry or application when should I hear back?
We aim to respond to all queries within 48 hours.
Can I stay over the summer months?
Yes, many of our properties offer extended stays through the summer months. Please contact individual property for details.
What is the waiting list?
If you select a room type that is currently unavailable our team will contact you to offer you another room type, or we can place you on a waiting list free of charge for your original room choice.
What is the likelihood of getting a waiting list room?
It is impossible to predict as it is dependent on cancellations.
Can I book a bedroom by phone?
Yes, however it is much quicker to do so online.
When do applications usually open?
We accept applications all year round.
Is there an advantage to booking early?
Booking early will ensure you have the best chance of securing your preferred room type.
Can I extend my stay?
Yes, please contact reception if you need to extend your stay and they will be happy to advise. However, this is subject to availability.
What if I have a special requirement?
We are committed to assisting everyone and to be inclusive to everyone who wants to stay with us so if you have a special requirement then please don’t hesitate to ask us ahead of your booking or please mention this on your application form and we will do our best to accommodate your requirement.
Can I make group bookings?
Yes, we accept groups. Please contact the property before making your reservation to discuss availability.
Can I share with my friends?
Yes – please make it clear on the application form who you would like to share with. It is best to book early so that this can be arranged as it is subject to availability.
Is there a discount if a group of us want to book a full apartment?
While we don’t have a group discount scheme, from time to time we have special deals and other promotions which may be in place when you are booking (eg.‘Refer a Friend’ and ‘Early Bird’ promotions) so please ask our property manager if any of these will apply to your booking.
Can I choose a specific room?
In all cases you can choose a specific ‘room type’. Dependant on the property, you may also be able to choose a specific room of your choice. Please contact the property for details.
Who will I be allocated with?
We try our utmost to allocate likeminded students together (eg based on year of study). Single-sex apartments are also available. However, this is subject to the type of rooms booked by our students and may not always be possible.
Can I request a room move if I do not get along with the people I am sharing with?
We will always first try to establish if there is anything that can be done to help you and your housemates to live in harmony without anyone moving room. However, move requests will be accommodated whenever possible, subject to availability and a cleaning/admin charge.
Payments and Cancellations
When is my rent due?
To allow you to avoid paying one big lump sum and to co-inside with student loan payments, rent is collected in instalments at different times of the year depending on the property you are living in. Please review your license agreement which clearly details rent due dates for your property. Full details are available on request from your chosen property.
When are my first payments due?
In order to secure your booking, the deposit is payable at the time of signing tenancy agreement.
What if I do not pay the initial payment within 7 days?
If you do not pay the booking deposit within 7 days any room being held will be automatically released. Do contact us as soon as possible in order to avoid the room being released to someone else.
Are the rates negotiable?
Our rates are set to offer our students the best possible value and unfortunately cannot be negotiated.
What is included in the rent?
England and Scotland
Weekly rent quoted is inclusive of utility bills and broadband services (subject to a fair usage allowance).
Republic of Ireland
Weekly rent quoted is exclusive of utility charges an additional fixed (subject to a fair usage allowance) utilities charge applies. Consult the what we offer section of each property’s webpage for specific details.
What is the cancellation policy?
We apply a 14 day ‘cooling off period’ to bookings during which time all monies paid are refundable. Please refer to your tenancy agreement or the sample agreement on our website for your specific property for cancelation details in relation to your booking.
What if I leave early?
If you decide to leave early you remain responsible for the rent for the duration for your tenancy. However, if you are able to find a suitable replacement for your room, then the tenancy will be cancelled. In line with your tenancy agreement refunds will only be given when a suitable replacement is found.
Are there Laundry facilities?
Please check your specific property for details. In some locations our apartments have their own washing machine however in general each property has an on-site self-service laundrette (usage charges apply).
Is parking available?
Properties generally have limited or no parking facilities but this will vary from property to property. Please enquire at your specific property for details. However, all our properties are well served by public transport.
Can I receive deliveries/post?
Yes, we will sign for them and keep them at reception for you to collect.
What utilities and amenities are in the apartment?
Utilities and amenities vary from property to property, specifics for your property are details on the specific property page.
Do you provide bedding?
We do not provide bedding.
Do I need a TV Licence?
No, we provide the TV licence and this is included within your rent.
Will the apartment/room be cleaned during my stay?
No, students will be expected to maintain the cleanliness of the shared facilities and their own bedroom. If however you would like to have your apartment cleaned for you it may be possible to arrange this for an additional charge
What do I do if something is not working in my apartment?
Our on-site maintenance team will try to resolve any issues you raise with us on the same day as you log the issue with us. All issues must be logged via our student portal. Where we need to arrange parts and the issue cannot be resolved that day we will keep you informed at all times as to what the likely timescales are.
During your stay
Can I have pets?
Sorry, we do not allow pets.
How can I get to the city centre?
There are public transport options on your doorstep and the city centre is also within walking and cycling distance. Your welcome pack will provide full details.
What are resident co-ordinators?
Resident co-ordinators are students just like you who live here but are employed by us for a small number of hours each week to help us support residents. Being a resident co-ordinator involves reception duties and assisting with our busy events programme.
How do I become a resident co-ordinator?
Email your CV and covering letter to our Accommodation Manager and they will be in touch with further information.
Am I allowed overnight guests?
Yes, please register overnight guests in advance. Length of stay restrictions are in place and some terms and conditions apply.
Will my apartment be inspected?
Yes, inspections will be carried out in each apartment a number of times during your stay and any damages or cleanliness issues will be addressed by the management team. Additional charges may be incurred for damages and/or cleaning services.
Is there a curfew?
No, students may come and go as they please. However, they must carry their student ID with them for verification purposes.
Until what time can a visitor stay?
Visitors can stay until 11pm, unless they have been registered as an overnight guest.
Can I have friends stay over?
Yes, but for health and safety reasons requests for overnight guests must be submitted to reception. As your apartment is shared with other residents and to ensure peaceful living for all it is intended that this policy operates on a ‘fair use’ basis.
Is the property safe?
The property is staffed 24/7 and is fitted with CCTV surveillance systems. All bedrooms contain their own locking system. During the hours of darkness, the entrance is locked, and access is only available to registered student ID holders.
Before you arrive
When can I move in?
We will contact all students with a move-in slot prior to arrival.
What do I need to bring for check in?
We will require proof of student status eg a student ID or a letter from your university, and a valid passport or driving licence. We must have received payment of your deposit and any rent due (as set out in your tenancy agreement) before we are able to give you access to your room.
What do I need to bring with me?
Our apartments are fully furnished but check your student handbook for specific equipment schedule for your building.
Going to College for the first time or going to college in a new country can be daunting, don’t let this worry you because our team are here to help. To assist we have produced the following helpful resources which we hope will help you in planning and settling in.
We are continually adding to this list so check back from time to time.
View UK Resources View Irish Resources
Equality and Diversity
We are committed to achieving equality of opportunity and freedom from unlawful discrimination on the grounds of race, colour, nationality, ethnic origin, gender, marital status, disability, religious beliefs, age or sexual orientation to all students who are thinking of renting and living in our accommodations.
I have another question
Not a problem!
If you already live with us, please get in touch with your site team for the quickest reply.
Otherwise, you can get in touch with Mezzino directly by using our contact form, emailing us directly, using our property specific webchat on our website, or calling our head office on 0845 0540502 or +44 (0) 845 0540502 from a non-UK phone.
ANUK - Fully accredited click here for more information
The most obvious reason for choosing to live in a development covered by one of the ANUK/Unipol National Codes is that they provide reassurance: Reassurance that the accommodation is safe and well managed; and reassurance that, should any problems arise, there exists a mechanism to help get them resolved.
Members of the Codes voluntarily agree to comply with benchmark standards that relate to both the physical condition of a building as well as its day to day management. This means that, amongst other things, students living within a building covered by the Codes can expect:
- Buildings that meet or exceed the local authorities fire safety requirements
- Sufficient bathroom and kitchen facilities
- All repairs to be completed within agreed timescales
- Advanced notification if managers need to access rooms and/or flats to undertake routine inspections or planned maintenance
- Managers of buildings to act in a professional and courteous manner at all times.
In some cases first year students won’t have an option to live in anything but a development that is covered by one of these Codes, either because the accommodation is managed and controlled by the educational establishment they are attending OR because the room has been procured from a private provider as part of a deal with that educational establishment.
The complaints process | Unipol Student Homes (nationalcode.org)