Frequently Asked Questions
If you have any questions about Mezzino student accommodation, please check out our information hub to find the answer.
- Mezzino
- Frequently Asked Questions
How do I book a room?
Simply fill out the required information here and a member of the team will be in touch.
Can I view the property before I book/check in?
Yes, simply submit a viewing request on our website or email us. In addition to in-person viewings we also offer live video and virtual viewings.
When should I book?
You should book well in advance to avoid disappointment. We do accept late bookings, however this is based on availability which may be limited.
When I submit an enquiry or application when should I hear back?
We aim to respond to all queries within 48 hours.
Can I stay over the summer months?
Yes, many of our properties offer extended stays through the summer months. Please contact individual property for details.
What is the waiting list?
If you select a room type that is currently unavailable our team will contact you to offer you another room type, or we can place you on a waiting list free of charge for your original room choice.
What is the likelihood of getting a waiting list room?
It is impossible to predict as it is dependent on cancellations.
Can I book a bedroom by phone?
Yes, however it is much quicker to do so online.
When do applications usually open?
We accept applications all year round.
Is there an advantage to booking early?
Booking early will ensure you have the best chance of securing your preferred room type.
Can I extend my stay?
Yes, please contact reception if you need to extend your stay and they will be happy to advise. However, this is subject to availability.
What if I have a special requirement?
We are committed to assisting everyone and to be inclusive to everyone who wants to stay with us so if you have a special requirement then please don’t hesitate to ask us ahead of your booking or please mention this on your application form and we will do our best to accommodate your requirement.
Can I make group bookings?
Yes, we accept groups. Please contact the property before making your reservation to discuss availability.
Can I share with my friends?
Yes – please make it clear on the application form who you would like to share with. It is best to book early so that this can be arranged as it is subject to availability.
Is there a discount if a group of us want to book a full apartment?
While we don’t have a group discount scheme, from time to time we have special deals and other promotions which may be in place when you are booking (eg.‘Refer a Friend’ and ‘Early Bird’ promotions) so please ask our property manager if any of these will apply to your booking.
Can I choose a specific room?
In all cases you can choose a specific ‘room type’. Dependant on the property, you may also be able to choose a specific room of your choice. Please contact the property for details.
Who will I be allocated with?
We try our utmost to allocate likeminded students together (eg based on year of study). Single-sex apartments are also available. However, this is subject to the type of rooms booked by our students and may not always be possible.
Can I request a room move if I do not get along with the people I am sharing with?
We will always first try to establish if there is anything that can be done to help you and your housemates to live in harmony without anyone moving room. However, move requests will be accommodated whenever possible, subject to availability and a cleaning/admin charge.
When is my rent due?
To allow you to avoid paying one big lump sum and to co-inside with student loan payments, rent is collected in instalments at different times of the year depending on the property you are living in. Please review your license agreement which clearly details rent due dates for your property. Full details are available on request from your chosen property.
When are my first payments due?
In order to secure your booking, the deposit is payable at the time of signing tenancy agreement.
What if I do not pay the initial payment within 7 days?
If you do not pay the booking deposit within 7 days any room being held will be automatically released. Do contact us as soon as possible in order to avoid the room being released to someone else.
Are the rates negotiable?
Our rates are set to offer our students the best possible value and unfortunately cannot be negotiated.
What is included in the rent?
England and Scotland
Weekly rent quoted is inclusive of utility bills and broadband services (subject to a fair usage allowance).
Republic of Ireland
Weekly rent quoted is exclusive of utility charges an additional fixed (subject to a fair usage allowance) utilities charge applies. Consult the what we offer section of each property’s webpage for specific details.
What is the cancellation policy?
We apply a 14 day ‘cooling off period’ to bookings during which time all monies paid are refundable. Please refer to your tenancy agreement or the sample agreement on our website for your specific property for cancelation details in relation to your booking.
What if I leave early?
If you decide to leave early you remain responsible for the rent for the duration for your tenancy. However, if you are able to find a suitable replacement for your room, then the tenancy will be cancelled. In line with your tenancy agreement refunds will only be given when a suitable replacement is found.
Are there Laundry facilities?
Please check your specific property for details. In some locations our apartments have their own washing machine however in general each property has an on-site self-service laundrette (usage charges apply).
Is parking available?
Properties generally have limited or no parking facilities but this will vary from property to property. Please enquire at your specific property for details. However, all our properties are well served by public transport.
Can I receive deliveries/post?
Yes, we will sign for them and keep them at reception for you to collect.
What utilities and amenities are in the apartment?
Utilities and amenities vary from property to property, specifics for your property are details on the specific property page.
Do you provide bedding?
We do not provide bedding.
